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Thank you for choosing Prime Safaris & Tours Ltd.
We are committed to providing memorable, safe, and high-quality travel experiences throughout Uganda, Rwanda, Kenya, Tanzania, the Democratic Republic of Congo, and other destinations across Africa.
Please read these Booking Terms & Conditions carefully. By confirming a booking and making payment, you acknowledge that you have read, understood, and accepted these Terms & Conditions on behalf of yourself and all persons included in your booking.
If you have any questions regarding these Terms & Conditions, please contact us before confirming your reservation.
Prime Safaris & Tours Ltd acts as a tour operator and destination management company, arranging transportation, accommodation, meals, excursions, permits, park entries, flights, and other travel services through carefully selected independent suppliers.
All itineraries, descriptions, prices, and information provided by Prime Safaris & Tours are based on information available at the time of quotation and are believed to be accurate. However, we reserve the right to correct any errors, omissions, or inaccuracies that may occur.
To secure gorilla permits, chimpanzee permits, flights, and other travel arrangements, clients must provide:
Clients must notify Prime Safaris & Tours at the time of booking of any:
We will make every reasonable effort to accommodate such requests but cannot guarantee that all requests can be fulfilled.
All bookings are subject to availability and are not confirmed until written confirmation has been issued by Prime Safaris & Tours Ltd.
Many lodges, camps, and gorilla permits have limited availability and therefore early booking is highly recommended.
Prime Safaris & Tours reserves the right to charge additional administrative and supplier costs for any booking amendments requested after confirmation.
Prime Safaris & Tours enters into agreements on behalf of clients with third-party suppliers including:
The booking conditions of these suppliers shall also apply and may affect cancellation, amendment, refund, and operational policies.
Unless otherwise stated, safari prices include:
Unless specifically included, safari prices do NOT include:
All prices are quoted in the applicable currency and are subject to availability.
Prime Safaris & Tours reserves the right to adjust prices before final payment in the event of:
Any such increases shall be communicated to the client as soon as reasonably possible.
Wildlife viewing can never be guaranteed because animals live freely in their natural habitat.
Similarly, gorilla and chimpanzee permits grant permission to track these primates but do not guarantee sightings, proximity, weather conditions, or duration of viewing.
Accommodation is generally provided in twin, double, single, or family rooms depending on the booking arrangement and availability.
Where circumstances require, Prime Safaris & Tours reserves the right to substitute:
with comparable or superior alternatives.
The company reserves the right to modify itineraries where necessary due to:
Such changes shall not constitute a breach of contract.
Prime Safaris & Tours may use carefully selected subcontractors or partner companies to provide certain services.
Clients are required to follow all instructions given by guides, drivers, rangers, accommodation staff, park authorities, and government officials.
Prime Safaris & Tours reserves the right to refuse or terminate participation of any client whose behavior:
In such cases, no refund shall be payable.
To confirm a safari booking:
The remaining balance must be paid no later than 30 days before arrival unless otherwise agreed in writing.
Bookings made within 45 days of arrival require full payment at the time of confirmation.
Prime Safaris & Tours reserves the right to cancel any reservation where payments are not received by the specified due dates.
Payments may be made by:
Any bank charges, transfer fees, card processing fees, intermediary bank charges, or currency conversion costs shall be borne by the client.
All cancellation requests must be submitted in writing and shall become effective on the date received by Prime Safaris & Tours Ltd.
Before calculating any refund, the following non-refundable items shall first be deducted from the total invoice amount:
Refunds shall only apply to the remaining recoverable amount from the total safari invoice amount.
| Period Before Arrival | Refund |
| 90 Days or More | 70% Refund |
| 89 – 60 Days | 40% Refund |
| 59 – 30 Days | 20% Refund |
| Less Than 30 Days | No Refund |
No refund shall be payable for:
Prime Safaris & Tours shall not be responsible for any expenses, losses, penalties, or additional costs resulting from cancellation or rescheduling by the client.
All Refunds shall be effected to the client with in a period of 30 days from the time of agreement to the actual amount between the company and the client.
Prime Safaris & Tours Ltd shall not be liable for any failure, delay, alteration, interruption, rescheduling, or cancellation of services resulting from Force Majeure events beyond its reasonable control.
Force Majeure includes but is not limited to:
Where Force Majeure affects a safari, Prime Safaris & Tours may:
Prime Safaris & Tours shall not be liable for consequential losses including:
Any refund shall be limited to amounts actually recovered from suppliers, less any unrecoverable:
Where applicable, gorilla permits, chimpanzee permits, park fees, concession fees, and government-issued permits remain subject to the refund policies of the issuing authorities.
Prime Safaris & Tours cannot guarantee refunds where such authorities refuse reimbursement.
No refund shall be due for unused services once travel has commenced due to Force Majeure affects.
Clients are strongly encouraged to purchase comprehensive travel insurance covering cancellation, interruption, medical emergencies, evacuation, and Force Majeure events.
Comprehensive travel insurance is mandatory for all travelers.
Insurance should cover:
Clients travel entirely at their own risk where insurance is not obtained.
If a problem arises during your safari, it must be reported immediately to:
This allows an opportunity to resolve the issue during the safari.
Any unresolved complaint must be submitted in writing within 30 days after completion of the tour.
Prime Safaris & Tours cannot accept liability for complaints reported outside this period.
Prime Safaris & Tours shall exercise reasonable care and skill in arranging and operating safaris.
However, Prime Safaris & Tours acts as an intermediary between clients and independent suppliers and cannot accept responsibility for acts, omissions, errors, delays, cancellations, injuries, losses, or damages caused by:
Prime Safaris & Tours shall not be liable for:
Clients are responsible for ensuring they possess:
Clients are responsible for seeking medical advice prior to travel and ensuring they are fit to participate in safari activities.
These Terms & Conditions shall be governed by the laws of the Republic of Uganda.
Any dispute arising from these Terms & Conditions or from services provided by Prime Safaris & Tours Ltd shall be subject to the exclusive jurisdiction of the courts of Uganda but priority shall be given to mediation efforts to resolve any depute.
We sincerely appreciate your decision to travel with Prime Safaris & Tours Ltd.
Our goal is to provide exceptional service, unforgettable experiences, and lifelong memories while ensuring your comfort, safety, and satisfaction throughout your journey.
If you require clarification regarding any of these Terms & Conditions, please contact us at any time. We will be happy to assist you.
Cate
Samuel
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